This policy explains what personal information we collect when you order or enquire, why we collect it, and the rights you have over it under UK data protection law.
Last updated: 21 September 2026
1. Who we are
Sofa Stitch ("we", "us", "our") sells sofas and related furniture to customers across the United Kingdom. For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), the data controller is:
Trading name: SOFA STITCH
Address: 14 Sharp Street, Burnley BB10 1SL, United Kingdom
We only collect what we need to take and deliver your order and to answer your questions. This includes:
Contact & delivery details: your name, phone number, and delivery address.
Order details: the sofa, size, fabric/colour, accessories, and any notes you send us.
Messages: the content of your enquiries and orders sent through our website form or on WhatsApp.
Website usage data: basic technical and browsing information collected through cookies and similar tools (see Cookies & tracking).
We do not take card or bank payments online — all orders are paid by cash on delivery — so we do not collect or store your payment card details through this website.
3. How and why we use it
We use your information to:
Confirm, prepare, and deliver your order — legal basis: performance of a contract;
Respond to your enquiries and provide support — legal basis: legitimate interests;
Arrange delivery and returns with our couriers — legal basis: performance of a contract;
Measure and improve our website and advertising — legal basis: consent, where required;
We never sell your personal data. We share it only with parties that help us run the business:
Delivery partners / couriers — to deliver your order.
WhatsApp (Meta Platforms) — when you contact us through WhatsApp, your messages are handled on Meta's platform under their own privacy terms.
Advertising & analytics providers — Meta and Google, where cookies and tracking are used (see below).
Authorities or advisers — where we are legally required to disclose information.
5. Cookies & tracking
Our website uses cookies and similar technologies to make the site work, understand how it's used, and measure our advertising. These may include:
Meta Pixel — measures the performance of our Facebook and Instagram ads.
Google Analytics — helps us understand how visitors use the site.
Google Ads conversion tracking — measures the performance of our Google ads.
Edit this list to match reality.
Only keep the tools you actually have installed. If you add or remove a tracker later, update this section — claiming a tool you don't use (or hiding one you do) is exactly what causes problems.
You can control or block cookies through your browser settings. Blocking some cookies may affect how the site works.
6. How long we keep it
We keep your order and contact information only for as long as needed to fulfil your order, handle any returns or after-sales queries, and meet our legal and tax record-keeping obligations. After that, we securely delete or anonymise it.
7. Your rights
Under UK GDPR you have the right to:
Ask what personal data we hold about you and get a copy;
Ask us to correct information that's wrong or incomplete;
Ask us to delete your data, where we've no legal reason to keep it;
Object to or restrict how we use your data;
Withdraw consent at any time, where we relied on it.
To exercise any of these, message us using the details below. We'll respond within one month.
8. Security
We take reasonable steps to protect your information and limit access to it to those who need it to process your order. No method of transmission over the internet is completely secure, but we work to keep your data safe.
9. Contact & complaints
For any privacy question or request, contact us at sofastitch313@gmail.com or on WhatsApp.
If you're unhappy with how we've handled your data, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.