Sofa Stitch

Delivery

Free delivery, right across the UK, paid for in cash when it arrives. Here's exactly how it works and what to expect on the day.

Last updated: 21 September 2026

1. Where we deliver

We deliver across mainland United Kingdom. For some remote areas — such as the Scottish Highlands and islands, and Northern Ireland — delivery may take longer or, in a few cases, may not be available. If we can't deliver to your postcode, we'll tell you before your order is confirmed.

2. Delivery cost

Delivery is completely free across the UK. The price you're quoted is the price you pay — no delivery charge, no hidden fees.

3. How long it takes

Delivery times depend on the item and your location. We'll always give you an honest, specific estimate when we confirm your order. Timeframes are estimates rather than guarantees, and if we expect a significant delay we'll let you know as early as we can.

Check this against reality before you publish. Your homepage advertises "24–72 hour delivery." Only keep that claim if you can genuinely hit it for most orders. If made-to-order or custom items take longer, say so here and soften the homepage claim — an over-promised delivery time is both an ASA/advertising issue and the fastest way to generate complaints and chargebacks-by-refusal.

4. How delivery is arranged

Once you place your order on WhatsApp, we confirm your details, agree an expected delivery window, and keep you updated as the day approaches. You'll know when to expect your sofa before it arrives.

5. On the day

Someone aged 18 or over needs to be present to receive the order.
You pay the driver in cash once you've received your order and you're happy with it.
You're welcome to inspect your sofa on arrival — if anything isn't right, you can decline it at the door and pay nothing.

6. Access & measurements

Please make sure your sofa will fit through doorways, hallways, stairs, and into the room before you order. We can give you full dimensions on request. We can't take responsibility for an item that won't fit due to access, so measure your space carefully first. See our Terms & Conditions for more.

7. Missed or rearranged delivery

If no one is available at the agreed time, or we can't access the delivery address, we'll contact you to rearrange. Please give us as much notice as you can if you need to change a delivery date.

8. If something's wrong

If your order arrives damaged or isn't what you ordered, the quickest fix is to decline it at the door. If you spot a problem after delivery, contact us within 48 hours with photos. Your full rights are set out in our Returns & Refunds policy.

9. Contact us

Questions about delivery? Message us on WhatsApp or email sofastitch313@gmail.com.